It’s no longer enough to provide blanket, generic healthcare for your employees. Every individual in your team will have different needs, and catering to them individually will improve health outcomes, reduce overall costs, and make it easier for them to access the care they need. And the happier your people are with their healthcare options, the more likely they are to stay.
What is personalised healthcare?
Over the past few years, technology has played a growing role in health and care delivery, and become a crucial tool for connecting data sources and care options. At Cigna Healthcare, we use these latest advances to our advantage.
We adapt our healthcare plans so they integrate technology, data, artificial intelligence, and clinical expertise, providing a seamless experience for those who use the plans. We use predictive analytics tools to identify individuals with specific health risks. We create digital solutions that empower your people to update their plans in line with their changing preferences. So they can confidently navigate their cover, access specialised advice, and keep up with recommended healthcare programs.
Let your people take charge of their health
Our personalised healthcare makes a real difference to people like Sara:
I love running but after a long run a few years ago I sustained a serious knee injury. [After I spoke to my family doctor], I called Cigna Healthcare for a second opinion from another doctor.
The Cigna Healthcare nurse who took my call was very empathetic about the situation and agreed I should seek further medical advice. I was referred immediately to a Cigna in-network provider to see a specialist sports injury surgeon the very next day… I found out I had a torn anterior cruciate ligament.
I called Cigna Healthcare and spoke to the same nurse to let them know that surgery was needed. Within 4 days, I was in surgery to have my knee rebuilt. Remarkably I was back on my feet again, on crutches of course, within 24 hours of surgery… Cigna Healthcare also helped me to find a local physio to continue rehab… which was incredibly useful when I could only walk short distances.
It’s great to know that I have a healthcare provider I can really trust and who will look after me no matter what.
Sara
Break the barriers that prevent care
As much as the medical industry might agree on the importance of employee health, there are still barriers to overcome. Healthcare is often not joined-up, patient records aren’t brought together, and the healthcare experience isn't always the same or personalised. Doctors don't always have the information they need, and patients don't always get the care they need when they need it. But things can be different.
We use a connected approach, because we know it works better. When choosing healthcare plans for your company, focus on those that encourage collaboration and deliver personalised healthcare. Using insights from data that help connect individual health needs with the right care. For example, an oncologist can order medicines from a special pharmacy, knowing how they might affect other medicines the patient is taking.
Using a joined-up and personalised approach, a dedicated care manager can guide patients through their options – and an extensive network of quality providers – all backed by deep knowledge of their needs. It means your people can make the best choices for themselves, with a better understanding of their health cover and treatment options. And it means your employees will be more likely to bring their best selves to work and remain loyal.
Deliver a better quality of support
When Tom suffered a stroke with serious neurological effects, his partner was able to benefit from our clinical care teams:
[Tom] found it difficult to speak, and as family we found it really hard to communicate with him, and each other, about what was best. There was a lot of frustration. We didn’t know the right way forward. As a family we felt lost.
Through our Cigna Plan we had access to our own customer care manager, Jane. She was amazing. Right from the off she called with some much needed moral and emotional support. And, on the practical front, she showed us where there were gaps in Tom’s care. She even coordinated his continuous medical care… And this sort of personal approach to finding solutions was very welcome during a tough time.
Tom started feeling more understood, less nervous, less frustrated, and as a family, we’re all dealing with it much better too.
Tom
Look after your people to look after your business
Meeting the diverse health and well-being needs of your workforce allows you to enhance their quality of life, improve productivity, control healthcare costs, and, ultimately, drive business growth. It’s the future of healthcare, and it puts them first.
We can help you design a future-proof plan to grow your business by supporting your amazing employees who enable that growth. The results will speak for themselves.
