THINK WE CAN DO BETTER? WE’RE HAPPY TO HEAR FROM YOU.

Cigna aims to provide a high level of service. However, should you be unhappy with our service and think we can improve on our next interaction with you, we would like to hear from you.


Email

Singapore.Feedback@Cigna.com
(please state “Feedback” as the subject header)

Letter

Cigna Europe Insurance Company
S.A.-N.V. – Singapore Branch
152 Beach Road, #33-05
The Gateway East, Singapore 189721
Fax +65 6391 9530
Attn: Feedback Officer

Please include in your email/ letter to us,

  • your contact details;
  • your policy or membership number;
  • the specific nature of your feedback;
  • supporting documents.


Your feedback is valuable to us. We should endeavor to give you a reply within the following time frame.


You will receive from us: Time frame:
A written acknowledgement Within 2 business days from the date of receipt of your feedback
An interim response to inform you that your feedback is being reviewed (if a final response has not been sent yet) Within 15 business days after the date of receipt of your feedback
A final response (or a written response informing you of the reasons for the delay in our final response and an indicative time frame for a final response) Within 30 business days after the date of receipt of your feedback


INDEPENDENT PARTY REVIEW

In the unlikely event that you are still unhappy with the solution provided by us, you have the right to file a complaint to the Financial Industry Disputes Resolution Centre Ltd (FIDReC) for a third party opinion. You can approach FIDReC within 6 months of receiving our final response.

For more information, please visit the FIDReC website: www.fidrec.com.sg

You can also approach the Consumers Association of Singapore (CASE) or the Singapore Mediation Centre (SMC). You can find out more about these organisations at

CASE: www.case.org.sg or www.case.org.sg/complaint_onlinecomplaint.aspx

SMC: www.mediation.com.sg / enquiries@mediation.com.sg